"Neil helped us to decided on the engine of our new car as the 'cc' is much lower than when we purchased our last vehicle. Neil advised us the car would perform as well if not better than our existing car, and it does. I would trust Neil's judgment implicitly."

Mr Clifford Jones, Newcastle, 21/05/2013

"I bought my new Focus of Ged who understood what I wanted and how I wished to finance my new car. He is a very competent Ford salesperson who understands customers needs."

Mr Eric Rowland, Brown Edge, 21/05/2013

"As usual Burns Garages gave me the best customer service possible. I will return as I have done for the past 16 years. I am completely satisfied with the work carried out on my vehicle and the service I received."

Mrs Wendy Hancock, Stoke on Trent, 16/05/2013

"I bought my Focus from you 12 months ago, it had a free winter service check, which went very well. It has just had a free 12 month service, which was part of the deal when I bought the car. All went fine, I had two problems with the car, first was a loose mudflap which was fixed during the service, the other was a problem with the sat-nav. This was solved a few days later when a spare part was available. This job took around 3.5 hours in total, the staff in service reception were all very helpful offering to brew up for me quite a few times and some chocolate biscuits. The car has a free major service in 12 months time, I look forward to seeing all the staff again. ( keep the chocolate biscuits on hold ) "

Mr Stuart Davenport, Macclesfiled, 14/05/2013

"Whatever you ask them to check - it is normally done. You are not made to feel inferior however much knowledge you are lacking regarding queries with the vehicle. We have used Burns for a long time now which should speak volumes."

Mrs S Hall, Leek, Staffordshire, 14/05/2013

"Great customer service, courtesy car provided as requested and excellent technical service."

Mrs Jane Chrimes, Macclesfield, 14/05/2013

"The whole experience was excellent. Nice to have the car brought round to the door when leaving."

Mrs Emma Tomkinson, Newcastle, Staffordshire, 14/05/2013

"I am a mobility customer and I have found Burns Garage excellent in every way."

Mrs Mary Hunter, Biddulph, 14/05/2013

"My Concerns were answered fully. The people were polite and pleasant. The communication was excellent"

Mr Andrew Wood, Biddulph, 25/04/2013

"On first walking into Burns Garages just to find out about trade in from Renault to Ford I was made to feel welcome offered a test drive before I made any commitment to changing my car every step was made simple. All was explained and assured would be no problem if I need more help."

Mrs Shaw, Congleton, 24/04/2013

"Its very strange I'm very cautious when spending large amounts of money but at Burns Garages I felt completely safe. I didn't feel pressurised I felt the sales rep was very honest with me and explained everything I needed to know and more as there were questions I should have asked but didn't need to as the knowledge of the rep was superb. Cant speak highly enough of this dealership. Keep up the excellent work."

Mr Sharrocks, Stockport, 24/04/2013

"Burns Garage staff are always exceptionally polite, welcoming and provide a high level of service. We have two ford vehicles and with the level of service provided by Burns I have no intention of taking them anywhere else for servicing, MOT, repairs, tyres etc.. I have and I will in the future recommend Burns Garage to others. I am always very pleased with the service and the personal way they treat their customers."

Mr C Parks, Holmes Chapel, 19/04/2013

"This is the third car I have bought from Burns and my wife has also purchased a car from them. As always Burns are very customer orientated and always offer an excellent service all round, including the Service department and Accident Repair Centre. They always give that extra personal touch which so many garages do not these days and offer very competitive prices. That is why so many people keep returning year after year"

Mr Phillip Reeves, Congleton, 18/04/2013

"This is my third car on the Motability scheme that I have had from Burns of Congleton. Each time I have dealt with Neil who has shown me the utmost courtesy and professionalism whilst at the same time being friendly and attentive. This has consequently made me feel completely at ease and a valued customer. I would not hesitate to deal with him again - it goes a long way to help put someone in my situation at ease and feel confident I am getting the best car suited to my needs. "

Mrs Jaqueline Needham, Stoke on Trent, 18/04/2013

"The sales person was completely genuine, not pushy or overbearing like so many sales people can be. He was very informative and there question he could not answer. He made the experience of buying a new car, pleasurable, easy, very smooth. Overall perfect."

Miss Wendy Simcock, Macclesfield, 18/04/2013

"Very good service, cannot fault anything. Everything we asked about was answered immediately. Would certainly deal with Neil at Burns again. "

Mr Phillip Eley, Leek, 18/04/2013

"Neil Harrison at Burns was professional and easy to talk to, giving me confidence in asking questions, and to be sure the car and the deal were right for me"

Mr Peter Tomkinson, Newcastle, Staffs, 18/04/2013

"Excellent from start to finish. Made to feel special and welcome"

Mrs Vicki Bailey, Biddulph, 18/04/2013

"Service experience was excellent as usual. Being a Motability vehicle, the questions regarding cost were not relevant. I have never had a single problem dealing with Burns and hope to continue my relationship for many years to come."

Mrs Christine Roberts, Buxton, 18/04/2013

"Very satisfied indeed, Burns have serviced my Fiesta for a good many years. Lovely car and very good customer care, far better than Polar Ford Wilmslow, would not go there again!! Looking forward to years of happy driving."

Mrs Barbara Hockenhull, Macclesfield, 18/04/2013

"Eveything went smoothly and on time. No complaints whatsoever."

Mrs Joanne Tomlinson, Biddulph, 18/04/2013

"I was first recommended to Burns Garages three years ago when I was looking for a new Fiesta and have used them ever since. I always find the staff courteous, but friendly and very helpful, at Canal Street and Radnor Park body repairs. I never have any problem getting a courtesy car and everything always runs smoothly. Burns are now the garage for me and I have no hesitation in recommending them to anyone and can only speak highly of them to people. "

Mrs Patricia Barnard, Macclesfield, 18/04/2013

"having spent all my working life in the motor industry from apprentice mechanic to sales and onto sales training and mystery shopping nationally I have found Burns Garage to rate as possibly the best with all the staff in all the departments really friendly and efficient. Well done all of you."

brian jarvis, congleton, 31/03/2013

"Thank you Neil for your wonderful service and for making the purchase of my lovely new Fiesta a great experience from ordering to collection.A big thank you to everyone at Burns for their advice and help over the years with my previous car especially Chris and the staff at the Service Dept.and Darren,Larry, Michael and staff at the Accident Repair Centre."

Mrs Reeves, Congleton, 30/03/2013

"The service i receive from Burns is always excellent. Despite working next door to another Ford franchise dealership i prefer to take a days holiday to enable me to take my car to Burns instead."

Mr Paul Newman, Biddulph, 28/03/2013

"Burns are a very good garage"

Mr Haigh, Leek, 28/03/2013

"I was introduced to the technician performing the service and he discussed the condition of the vehicle and advised on an early tyre renewal. He pointed out a small bulb failure which was replaced without additional charge. The car was left for me in front of the reception entrance. "

Mr John Beech, Frodsham, 28/03/2013

"My overall buying Experience at Burns of Congleton was perfect, I had previously visited Bristol Street Motors in Crewe but on my brother's recommendation went a few miles further to Burns. The salesman that i dealt with, Neil Harrison, explained everything perfectly and i have in fact recommended that my cousin pays him a visit as he is currently looking for a new small car. "

Mrs Jane Caroline , Crewe, 28/03/2013

"Very friendly staff who didn't overpower us when we were considering buying our fiesta, they had time to spend explaining all the different packages available as add-ons, and were happy to go to any lengths to please. We would recommend them to anyone considering buying a ford."

Mr John Hibbert, Congleton, 28/03/2013

"I have purchased from burns before and everything went smoothly and explained fully at each step. Would recommend highly."

Mrs Terry Middleton, Kidsgrove, 28/03/2013

"This is not my first time, buying or using Burns. Hence my return. I much prefer a family run garage. I find the customer service at the bigger companys such as Bristol Street etc, simply do not compare."

Mr Paul Frost, Leek, 28/03/2013

"Customer relations are clearly a major concern to the whole company, particularly the servicing area. That is why I continue to be a customer of theirs after 10 years of experience."

Mr Hammett, Congleton, 01/03/2013

"Excellent Service all round, have had 3 new cars from this dealer and wouldn't go anywhere else."

Mr Oakfield, Biddulph, 01/03/2013

"As usual all staff involved from booking service, to taking the car for the service are exceptional. And nothing is too much trouble. I always wait while the service is taking place and the staff could not be anymore helpful. Other garages could learn a lot from Burns. "

Mrs Christine Dorcey, RUNCORN, 08/03/2013

"Dealer was excellent. Car was ready early and was washed. Will definitely go back again."

Mrs Sandra Blyth, Holmes Chapel, 21/01/13

"I have four Ford vehicles, ST's and RS and they are all maintained by Burns Garage. The dealer takes the time to understand me and my expectations. Their work is always thorough and I have complete trust in their knowledge and repairs. They respect my cars and are always flexible when it comes to booking them in for work. I travel 25 miles to get to this dealer because they are the only Ford dealer I will trust with my cars. My recommendations have gone out to family and friends who have now bought Ford's from Burns. They are an excellent dealer."

Mr Paul Massey, Tittensor, 21/01/13

"They went out of their way to get my 7 seated vehicle fixed as a matter of urgency. As a childminder, I need it on a daily basis."

Mrs J Bracegirdle, Smallwood, 25/01/13

"The salesman made the deal very easy, stress free and we achieved the exact deal to suit our needs. We were also kept very well informed."

Mr M Chaddock, Biddulph, 25/01/13

"Very helpful. Took a lot of time to go through things when picked up the new car."

Miss C Minshull, Macclesfield, 15/01/13

"Greeted by the owner on arrival. Met with the mechanic who talked things through. Given a fixed competitive price for new tyres. Given a good summary of the work done. Overall, an excellent experience."

Mr P Doyle, Congleton, 21/01/13

"Provided information in respect of the car that I had not been able to locate within the handbook. Service Manager went out of his way to show me certain aspects making me feel valued and as though time was not an issue just going the extra yard (and it was raining at the time so he brought the vehicle under cover so that I was able to see what had been done). Excellent."

Mr Joseph Cumberbatch, Knypersley, 10/01/13

"Basically excellent all round, nice place to have a look around a few cars on the forecourt while I was waiting and also very close to the Town Centre offering almost anything."

Mr Oliver Stubbs, Alsager, 09/01/13

"All aspects of purchase excellent, salesman very knowledgeable and knew all our background from us buying a Focus and Fiesta three years ago. Kept in regular touch to keep us up to date on manufacture and delivery. Nothing could be improved."

Mr Ian Chadwick, Congleton, 31/12/12

"From the first point of contact with Nick the sales person at Burns of Congleton, I knew we had made the right decision to buy our next vehicle from Burns. He was very pleasant, honest and helpful in all our dealings with him. Parting with such a large amount of money is never an easy thing to do but Nick made the experience much easier! Excellent is the best I can say. Thank you."

Mr Paul Roebuck, Bosley, Macclesfield, 17/01/13

"He explained everything in great detail for me to understand in a very friendly and confident manner. Overall my experience was 100% happy with."

Miss Nicola Louise Dootson, Oldham, 31/12/12

"Very easy and pleasant dealership. Very helpful and attentive and the car being washed was fab too!! Would defo use again."

Miss Vesna Price, Smallwood, 16/01/2013

"My Dear Old Puma has had its MOT today,The customer service is second to none and always is, very thorough, transports me home, keeps me on the road year in and year out, thankyou to everybody, nothing is too much trouble, no hassle no problems happy motoring in 2013 and onwards."

Suzanne Dimiler, Congleton, 19/12/2012

"Everything about the service was excellent. They arranged for someone to drop me off back at my home address and then returned the vehicle to my home address when the service had been completed. Five Stars and the family run element of Burns Garages is something you really notice in the professional way everyone operates."

Mr Adrian Hill, Knypersley, Stoke on Trent, 05/11/12

"Excellent service all round, from quote to booking, parking, to calling on completion and follow up. Thank you Burns Garages."

Mr Steven Sagage, Norton Chase, Stoke on Trent, 07/11/12

"I always find the staff on reception and in the Service Department helpful and efficient. Would thoroughly recommend the Dealership at Congleton to anyone."

Richard Garnsey Ltd, Congleton, 26/10/12

"During the initial vehicle inspection, an oil leak was noticed underneath the car. Happily a replacement gasket was available and fitted at the time meaning a further booking was not necessary. Very pleased with all at the Dealership."

Mr P Bartlett, Congleton, 02/11/12

"There was a slight over estimation on the delivery dates of the new car. The dealer was very helpful in taking our existing car as we had been unsuccessful in trying to sell it privately. Very impressed with the Dealership. You can tell it is a family run business."

Mrs C Worthington, Macclesfield, 14/11/12

"Excellent customer service and treatment in the Dealership"

Ms Harvey, Harriseahead, 27.10.12

"Service was great, staff personable and happy to answer queries. Very happy with the service"

Mrs R Carwardine, Congleton, 26/11/12

"Phoned me to check that i wanted the work that needed to be done and gave me an accurate price."

Mrs Angela Evans, Kidsgrove, 23/11/2012

"Nothing at all to report, we called in one afternoon and even without an appointment we were attended to very well. A big thank you neil the sales person who exchanged our car for the new one on his dealing with everything and even a follow up call two weeks later to ask if everything is o.k with the car. Burnsgarage can't do enough for you they are very helpful and very polite, if they weren't then we would not have been back as many times as we have. "

Mrs Susan Chapman, Goostrey, 22/11/2012

"Excellent service as always provided by Neil, completely hassle free negotiations and pleasant experience when picking up the new vehicle. Probably the only thing that could have been done better would be to let me have the car for free!! {joking] "

Mr Mark Roberts, Liverpool, 22/11/2012

"We were extremely pleased with the service provided, from getting the part exchange price for our trade in vehicle through to taking delivery of our new car. The salesperson [NEIL HARRISON], was through in all parts of the deal, and has followed up with calls to ensure that we are happy with the new car. We will definitely return to Burns Garage for our future purchases, and will happily recommend them to other people. "

Mr Gerard Rice , barnsley, 22/11/2012

"Robert Burns is always available to deal with any concerns and is very helpful."

Mr Harold William Machin, Congleton, 22/11/2012

"My experience was excellent and i felt very welcome and accomodated to through out. What was handled very well was that my part ex car completely broke [scrap yard] before the handover and they were very helpful with the money and knocked a bit more off the Ka to make it a bit easier to find the extra money to cover the part ex."

Mr Richard Bates, blythe Bridge, 22/11/2012

"From my initial enquiry, last year, about the new focus st, i was regularly kept up to date with new information being released reguarding specifications, release/availability date etc and following my order i was kept informed about its progress. The staff at this dealer are very customer focused. "

Mr Stephen Bleakley, Congleton, 16/11/2012

"Unlike my experience at another Fords dealership i found Burns to be straightforward and clear with all information and negotiations. They were not pushy and were content for me to be in control of the situation. A very pleasant change from some experiences i have had and psychologically very astute."

Mr Robert Harry Wakefield, Congleton, 26/10/2012

"Neil was absolutely brilliant in all aspects from start to finish, he is a credit not only to Burns- Congleton but to ford as a company and deserve recognition."

Mrs Hilary Dawson , Congleton, 26/10/2012

"Dg62YWM Arrived on time in perfect condition and ready to drive away after a good explanation of the controls. Burns will offer a free check of the car at 1500 miles and have offered a service plan covering 2years or 25k miles. I will take up burns garages offer to ensure the car remains in tip top condition we have changed to petrol automatic and find the car very smooth to drive. Garages in this area keep running out of diesel fuel so we thought a change to petrol would would be a good idea. Wenda dobson"

Mrs Wenda Dobson, Congleton, 26/10/2012

"The dealer representative Neil was extremely helpful all through the purchase of the vehicle and when we went to collect it from Congleton the process was very quick and no hanging around, he had all the papers ready for signing and was very pleasant and helpful to us. We were surprised at how quickly we were able to complete as some other garages we have had to wait a good while. Seeing as we had travelled a fair way and to go back again this was very good indeed. "

Mrs Maureen Pattullo, Liverpool, 26/10/2012

"Always a pleasure to do business with Burns in Congleton. Still feels like a family firm and I've dealt with the same salesman for the purchase of my last 3 cars. Always excellent service from him and other members of staff in various departments I've dealt with."

Mrs D Sutcliffe, Macclesfield, 10/09/12

"We have returned many times to Burns Garage for services and repairs and we collect a new car tomorrow. That will be three Burns cars on our drive. This can only prove how happy we are with their overall set up and credit to their service."

Mr N Lythgoe, Rode Heath, 01/09/12

"Excellent service as usual from Neil Harrison. Gave us all the facts in simple terms and an extremely competitive price, taking the need away from having to "haggle" which I hate."

Mrs J Brito Alvarado, Congleton, 18/09/12

"Not a lot to say other than a good job; well done!!! Best regards Mrs Kathleen Maddock."

Mr R Maddock, Sandbach, 07/09/12

"Burns Garages consistently provide and excellent service."

Mr B Bartholomew, Sandbach, 10/09/12

"I have always trusted Burns Garage. I have been to rival garages e.g. Bristol Street and they simply do not compare. I'm a very happy customer and will always use them for buying, servicing and repair."

Mr P Frost, Cheddleton, 15/09/12

"Excellent service every time I have been. Everyone was very polite and helpful. Thank you Burns Garage."

Mrs C Laing, Biddulph, 24/09/12

"I am consistently impressed with the service and quality of Burns Garages. They are efficient and trustworthy and good value for money."

Miss H Derricott, Congleton, 25/09/12

"Ged Daly looked after us very well. We were very impressed and will definitely be back when we need another car."

Miss J Pratt, Stoke on Trent, 26/09/12

"Excellent liaison between different departments within the dealership, resulting in excellent customer service levels."

Mr R Dunn, Macclesfield, 30/09/12

"Everyone at Burns Garage made my wife and I feel very special. Nothing was too much trouble and they put up with all of my questions and lack of knowledge of the vehicle with patience and understanding. During the process I was contacted regularly, not pestered, given time and space to decide exactly what I wanted and every effort was made to meet our requirements. There is a requirement for the smaller, family run garages, as well as the big conglomerates and Burns is an excellent example of that's why 'smaller is better' principle. A great ambassador for the FORD brand. Well done BURNS."

Mr J Cumberbatch, Knypersley, Stoke on Trent, 30/09/12

"Service Manager very good. Parking & collection easy, Overall satisfaction."

Mrs C Oakes, Biddulph Moor, 27/09/2012

"After having a new car every 3 years, we have tryed many different makes of cars, not one of them comes close to "Burns Of congleton" for sales, office staff & mechanics for courtesy, Clean working conditions, Good manners, the best in 32 years of driving."

Mrs Vivien brown, Brindley Ford, 27/09/2012

"Dealer gave me full confidence not only in his ability as a very competent ford dealer, but also gave me full confidence in the ford product"

Mr Geoffrey Hollins, Stoke on trent, 27/09/2012

"This is the 4th new car we have made with burns garages at Congleton. We had excellent service from the salesman who was always welcoming and very helpful. My car is fantastic, i am really pleased. I have already recommended a colleague who also has since made a new car purchase. On each occasion and including this burns have been excellent and it is difficult to find any fault or area for improvement, very satisfied with the whole experience."

Mr Ian Hancock, Biddulph, 27/09/2012

"They did everything i expected and more to make me enjoy the purchase, so much so that i have brought two cars from them in the last 6 months. They were excellent."

Mr Paul Latham, Cheddleton Park, 27/09/2012

"Burns did not do one thing well, they did everything exceptionally well. "

Mrs Dawn Wyatt, Stoke on trent, 27/09/2012

"Dealer gave me full confidence not only in his ability as a very competent Ford Dealer but also gave me full confidence in the Ford product."

Geoffrey Hollins, Church Lawton, 01/09/2012

"They did everything I expected and more to make me enjoy the purchase - so much that I have bought two cars from them in the last 6 months. They were excellent. "

Paul Latham, Cheddleton, 02/09/2012

"Burns Garages, Congleton provide an excellent service, were courteous, very pleasant and I would happily recommend them."

Carol Cook, Newton Abbot, 31/07/2012

"Previous poor experience at the hands of Polar Ford - shoddy service, economical with truth etc. - gave me concern as to whether I wanted to do business with Ford in any shape or form. Mindful of this, with a degree of trepidation, I approached Burns. They were all that Polar Ford failed to be. Impressed with level service and the whole set up I will use them for my first point of call."

Mr Fairley, Holmes Chapel, 17/08/2012

"The vehicle was the third car we have had from Burns Garages under the Motability scheme. They are very helpful and friendly and offer a special session with their technical staff to explain how everything works. They also do a free vehicle check at three months."

Joan Calvert, Congleton, 10/08/2012

"Excellent customer service, very attentive, listened to our needs and requests, kept us fully informed without us feeling any pressure. It was a very pleasurable experience and we would have no doubt in recommending others."

Jane Oldfield, Congleton, 23/08/2012

"The staff were friendly and extremely helpful, making the customer feel important."

Ann Morgan, Kidsgrove, 18/07/2012

"The salesman was very helpful, not over pushy, had a very good knowledge of all vehicles in the Ford range. We just viewed the Ford garage in Crewe but left because we didn't feel comfortable looking round as the salesman followed us around, didn't give us a chance to browse at comfort and was very very pushy. The Mondeo is a lovely drive, it feels solid and a quality finish. We also have a Vauxhall Insignia but it pales in comparison to the drive in the Mondeo! Our only slight niggles are that there isn't an auto setting on the headlights and apart from the White the colour range is a little "old man-ish"."

David Gibson , Church Lawton, 25/07/2012

"I have always been impressed with Burns Garages in Congleton.I have always had very good to excellent service from them and this occasion was no exception. I would definitely recommend Burns Garages and I have both my Ford Galaxy and my wife's Ford Focus serviced and repaired there. I was pleasantly surprised to receive a bill for the service that was actually lower than expected. The service managers at Burns, both Chris and Paul, are always attentive and explain what needs to be done and the estimated costs. I have complete trust in their ability to deal with any service or repair issues I might have. In general there is nothing that they did that could have been significantly better."

Mr C Parks, Holmes Chapel, 02/07/2012

"The whole process was made very easy and stress free by all at Burns Garages. Everything was laid out in plain English and the prices of the cars were brilliant. Upon receiving my car, I was given an in-depth demonstration of all it's features, from the indicator stalks to the built in Bluetooth and parking sensors. There were no problems during the whole time that I dealt with Burns. I would definitely recommend them to others."

Rory Pointon, Kidsgrove, 30/06/2012

"Nick was excellent from initial enquiry, explaining the different range of Fiesta's on offer. To sourcing the colour and model I required. He gave an excellent handover and I'm very impressed with the service that I received. "

Deborah Parr, Leek, 30/06/2012

"They are the best you could wish for."

John Bridgett, Leek, 18/07/2012

"We were extremely satisfied with the whole buying experience. The salesman was friendly but not pushy which we liked. We would definitely recommend friends to use Burns Garages."

Charles Skeet, Congleton, 05/07/2012

"Neil was most attentive to detail, explained the car features and the best way to finance the purchase. Hand over was easy and quick which proved to be a pleasant experience."

Roger Kingsley Bourne, Kidderminster, 29/06/2012

"I keep going back to Burns Garages to buy my Ford cars because the staff are professional but friendly. Always go the extra mile such as pairing up my hands free phone when i bought my new car from them."

Stephanie Dulson, Cheddleton, 19/06/2012

"All service done with great efficiency and pleasant staff."

Jeremy Wichelow, Congleton, 14/06/2012

"Burns continue to give high standard quality service year on year, which gives customers confidence to return without worry."

William Torr, Macclesfield, 12/06/2012

"General comment: Very impressed with Burns Garages; we have only ever been in the position to buy a brand new car on two previous occasions in 40 years of car driving and one of those (Fiesta PVT 755W) was from Burns Garages back in the day too. Their great strength is their long standing as a well regarded, family run, independent garage. Because they are a smallish concern in a distinct small town locality, you feel that you and all their other customers really matter to them. You do see a LOT of Burns cars around the local area. I would not feel the same about a big dealership that is part of a national chain, where you probably wouldn't meet the same salesman twice and you as a private buyer are very small beer compared to the fleet buyers. This time round we were originally looking, as normal for us, for a second hand car; we had about £8000 to spend and wanted to return to a Ford having had (very satisfactory) Vauxhalls for the last two times. Burns second hand salesman Mike was excellent with us, showing us some beautifully prepared second hand Kas and Fiestas. He came out with us on test drives, answered questions knowledgeably and he obviously has a wealth of Ford car experience. We had discounted new vehicles as probably too expensive but he suggested going across to the showroom to look at new Ka and Fiestas ranges; I don't know whether that cost him a sales bonus - if so it shows commendable integrity on his part because the rest is history. We were so impressed with the new Ka Metal that salesman Nick showed us that...we bought it! The differential between a newish s/h Ka and a brand new one really was reasonable enough at Burns prices to be a stretch worth making. We had also done a bit of looking elsewhere to compare but the Burns deal won hands down. Nick was brilliant to deal with, again nothing was too much trouble and we were really pleased to have bought our new car from Burns of Congleton. I tend to think this of every new car we get ( whether new or second hand) but on this occasion I am DEFINITELY right: this is the best car we have ever bought in terms of value, suitability (we only need one car now both children are grown up and away from home so it suits us fine as a twosome of a certain age), style, equipment, performance, economy, running costs, dealer support, everything. We are both delighted with our new car and are delighted with the car buying experience offered by Burns Garages. Excellent!"

Robert Griffiths, Congleton, 10/05/2012

"I had my car from Arnold Clark and I have not got any trust in them. I took my car to Burns as family have used them for years. I will always take my car to Burns for anything needed."

Kate Waby, Congleton, 02/06/2012

"I am treated with politeness and respect and feel really welcome."

Lynn Brooks, Congleton, 31/05/2012

"Excellent and professional service all round, especially our salesman Neil."

Elizabeth McGuiness, Middlewich, 20/06/12

"Mentioned that I was going to play golf whilst my car was being serviced and was offered a lift to the golf course, as I didn't have any transport. I was then offered a lift back after I had finished to collect my car. Staff were very helpful and polite and was more than pleased with the experience."

Mr A Smith, Crewe, 03/05/2012

"They provide an excellent service and advice. I've already recommended fellow workmates to go to Burns in Congleton."

Mandy Taplin, Biddulph, 11/05/2012

"Neil the new car sales manager was excellent, on our initial enquiry about a new vehicle he could recall almost every detail about the Ford Focus that we had purchased new from Burns Garages in 2005, which is no mean feat after 7 years. There is nothing that I could say to improve on the service that we received when purchasing our new Fiesta. As an aside we did visit another dealer in Stoke on Trent a few weeks before as we were passing and found the service at this dealer to be lacking, they couldn't even supply a brochure for us to look at."

Brian Pearson, Leek, 31/05/2012

"The whole purchasing process was excellent I could not fault anything at all in fact I shall go back to Burns Garages when I decide to trade in my car in the future."

Karen Stubbs, Congleton, 18.05.12

"He was able to accomodate around me in the sense that most of the deal was done via email due to my work commitments."

Angela Frackleton, Liverpool, 19.05.12

"Super experience. Very impressed with the service overall. Much appreciated the car wash at the end of the service - thank you very much."

Gillian Bowler, Kidsgrove, 16.04.12

"Having previously bought Ford's from Burns, we have always found them to be very genuine and honest with us, and never felt pressured into buying from them, and have always felt very relaxed with them, which is how we like to do business."

Janet Pilling, Congleton, 29.04.12

"Flawless....Nothing to improve on at all..."

Michael Plant, Stoke on Trent, 21.04.2012

"You are made very welcome on entering the dealership even with a liverly toddler in tow. We have purchased a car from Burns Garages on several occasions and from the salesman Neil at other Ford dealerships in the past and have always been extremely satisfied. I always recommend Burns to anyone I know who are considering buying a Ford as I know that they will be treated with the same high standard that I receive from Neil."

Derek Litherland, Alsager, 23.03.2012

"I have been a customer at Burns Garages for a number of years now, they were recommended to me and I have never looked back. The staff are really friendly and extremely helpful, from the salesman who I may add are not in the least bit pushy, to the staff in the service department. Needless to say I would not hesitate to recommend this garage."

Margaret Mayland, Newcastle Under Lyme, 05.04.2012

"Ged the salesman at Burns Garages Congleton has an excellent approach with customers, making you feel at ease when looking at the choice of vehicles available to purchase, there is no pressure what so ever, which we like. We have used other Ford garages, but never got the same service that we do at Burns Garages. Would definitely return again and again. Our new Ford Focus is also amazing, drives really well and very fuel efficient. Overall, we are extremely pleased with our recent purchase. We have had Ford vehicles for many years, and seen the big changes with them. Don't think we will have any other make. Thank you."

Andrew Clarke, Cuddington, 18.04.2012

"I was recommended to Burns Garages when I was looking for a new car. I was first going to buy a second hand one and found your staff extremely helpful without being pushy. I then decided to buy a new car from you and again found Nick Ford who dealt with me extremely helpful and good to deal with, as was the office staff. Since bringing in my car for its two services I have found both the receptionists and mechanics extremely pleasant and good at their job. I would certainly use Burns again and definitely recommend you, and in fact have, to anyone I know."

Patricia Barnard, Gawsworth, 03.04.2012

"Excellent customer focus. Excellent experience, will definitely use again."

Chris Corbishley, Macclesfield, 05.04.2012

"I feel confident to leave my car at Burns of Congleton knowing they will do a first rate job at a competitive rate."

Trevor Hobson, Biddulph Moor, 14/03/2012

"Excellent experience with Burns. Professional staff and staff who know their roles very well. Well done Burns and thank you."

Desmond Loo, Newcastle Under Lyme, 17/03/2012

"Burns of Congleton have always treated me well ever since I was recommended by a colleague, always easy to deal with over the phone, no pushy sales talk, I know that I will get the best price available from this dealer. The only thing I can think of that they could do better would be to open a dealership closer to my home in Liverpool."

Mark Roberts, Liverpool, 26/03/2012

"The service provided by Burns Garages was excellent. The staff were extremely helpful and dealt with all my concerns in a friendly and efficient manner. I was kept informed when an unexpected fault was identified and was told how much the repair would cost before I agreed to proceed. The service provided was of the highest standard. My vehicle was returned to me valeted and in tip top condition. I would recommend Burns Garages and their staff to anybody. There is nothing I could fault with the service I received or the friendly way in which I was dealt with."

Ian Stitt, Sandbach, 28/03/2012

"This is the 3rd car we have bought from Burns since our local dealer King Ford closed. Each time we have been extremely pleased with both the quality of the cars and the service received from the staff in particular Karl who we dealt with at King Ford. An excellent garage and cant see us going anywhere else again"

Steve & Trish Card, Stoke - on Trent, 15/04/2012

"Yet again Ged has done it for us, another cracking car brilliant customer service from all the staff at Burns. Thanks once again. "

Caroline & Neil, Eccles, 13/04/2012

"My only comments are Neil was very courteous, polite, very very helpful indeed. Also, he phoned me as a courtesy call to see if everything is fine with the car and if I am ok in handling it."

Wendy Layton, Stoke-On-Trent, 28/09/2005

"I was delighted with the level of service I received at Burns Garages. I felt I had an excellent deal. Craig was a superb salesman and made everything easy"

Judith Straw, Congleton, 30/09/2005

"We visited several Ford dealerships in the area. Congleton is some distance from here. I eventually returned to Congleton, where I had bought my previous Fiesta. The service is outstanding, much better than the other places we visited and you are made to feel that your custom is valued."

Christine Heelis, Eccleshall, 12/09/2010

"Used dealer 3 times now without any problems."

Andrew Brown, Newcastle Under Lyme, 16/09/2010

"My first visit was to the Ford dealership in Crewe (Bristol Street). I found them to be extremely pressure-sales driven and they did not provide me with basic information requested. One particular employee was annoying and made me feel highly pressurised! He called me 2/3 times a week and was extremely rude when I explained I had gone to Burns Garages to escape the pressurised sales. Burns were excellent! Culture so much more pleasurable."

Jonathan Shaw, Madeley, 30/07/2010

"Very impressed with Burns Garages. The whole process was easy and stress-free. Prices are reasonable and the garage is convenient for me. It's a big plus point when considering which car to buy and who with."

Hayley Derricott, Congleton, 02/09/2009

"Neil Harrison of Burns, Congleton was and has been extremely helpful thoughout the whole process"

Shaun Robinson, Biddulph, 25/09/2010

"I dealt with Nick at Burns Garages. He was extremely helpful with my questions and would definitely deal with Nick on further Ford vehicles."

Emma Tipping, Byley, 26/09/2010

"I have always been completely satisfied with Burns Garages and have been a customer there for several years."

Joseph Goodwin, Congleton, 04/02/2009

"We are very happy with Ford of Congleton. It could not be made any more pleasurable than with it already is. They make you so welcome and you are always greeted with friendly smiles. Keep up the good work."

Winston Parker, Sandbach, 30/01/2008

"The experience with Burns Garages was overall friendly, relaxing and thorough with every question that i asked make with knowledgeable answers from Ged. Absolutely brilliant!"

Steven Male, Cannock, 09/02/2011

"All members of staff at Burns Garage, Congleton are friendly and courteous. Neil Harrison the motibility specialist is in regular contact to provide us with updates. Overall a quality experience."

Ann Morgan, Kidsgrove, 21/05/2008

"This is the 2nd time I have used Burns of Congleton to purchase a new car and even though it means travelling a distance from home it is well worth it as they are always helpful, knowledgeable and easy to talk to. I have no hesitation in recommending them to anyone looking to purchase a car. The handover of the new car is always done exceptionally well."

Linda Walton , Market Drayton, 02/09/2011

"Have had previous vehicle from Burns Garages and have always had excellent service from them in the past which having visited a Ford garage elsewhere and nearer to our home prompted us to return to Burns"

Jeffrey Lewis Lawrenson, Marple, 30/01/2012

"This is the second New Ford that we have purchased in 12 months, each time the attention given and courtesy shown has been excellent. The deal was brought about, by face to face discussion, in both deals that we have done."

Neville Thornhill, Sandbach, 31/01/2012

"I have purchased many cars from this dealer and I would say that this was the best experience that i have had to date. From when I first drove in, to me driving away I felt as though I was wanted and that the salesman was interested in me. I felt that when he was going through the paperwork it was all explained to me clearly and showing me the various differences to the new car were all done as if it was the first time he had done it rather than it becoming tedious and boring. My overall experience was excellent and I would not hesitate to use Burns again."

Anthony Bennett, Liverpool, 30/01/2012

"I have experienced fantastic customer service from Burns at Congleton from the initial meeting when purchasing my car. Particularly from Ged Daly in sales and Larry from the accident repair centre. Both have made me feel more than just a customer and I will have no hesitation in using Burns garage in the future."

Emma Smith, Packmoor, 10/01/2012

"Garage excellent I had a Fiesta previously (two years old) - i could not believe how improved it is, pleasure to drive. I will buy another after this I am sure."

Suzanne Lea, St Helens, 01/03/2012

"Have dealt with Burns for several years now for my motibility vehicles and, once again their standards are top class in all aspects. From sales to aftercare i believe they are rather unique among motor traders and Ford should be proud to have such a dealership in this region."

Christine Roberts, Buxton, 13/03/2012

"Burns top priority is to provide excellent customer service both for sales and services. I was treated as an individual by a knowledgeable salesman who arranged what i considered as a fair deal to change my car."

Michael Hall, Church Lawton, 20/03/2012