As always, the team was welcoming and made me feel like a valued customer
15/10/2025
K Chapman
From the first call to service dept I was treated very good and also a text was sent to remind me of the appointment. I asked for a service and mot both carried out and I was kept informed.
15/10/2025
M Sapsford Congleton
Always welcoming and helpful no matter how trivial the query may seem. If you don't hold the replacement item your staff quickly order it and phone me when it`s arrived ready for fitting.
15/10/2025
L Scally
Thank you all, a warm welcome, and great service. Always a valued experience. which I appreciate.
15/10/2025
J Tyndall
Excellent as usual, this time there were no concerns at all. Car came back cleaner too!
10/10/2025
K Elson
Always helpful and friendly staff. They are always willing to learn about you and any needs you may have. Always know me by name and know my vehicle. Thanks Team! Quick to try and rectify any issues, quick and easy to book in.
10/10/2025
T Vallely Biddulph
My car has been looked at twice recently by the service department with no notice due to some unexpected issues. I am very grateful to them for fitting in and resolving those problems, especially as I depend on the car to help family at the moment.
10/10/2025
J Oakes
Ford must be crazy loosing a company like you after all those years. Fantastic Service.
10/10/2025
B Cokayne Sandbach
The usual first class service and first class staff. All questions answered and job done as discussed.
10/10/2025
S Hughes
Creaky suspension resolved. The team are always willing to perform extra oil changes on my car even though it`s more frequent than the recommended service intervals. No specific concerns, but Chris offered to look into wether todays work (and the work completed by a Ford Dealer in another part of the country a few weeks ago) can be claimed for via the Fordprotect warranty, which I`m very grateful for.
10/10/2025
J Taylor
Staff are so friendly, attentive and helpful.
10/10/2025
Kevin McDonagh Stoke on Trent
Just wanted to say a massive thank you to Karl for our new car first class service from start to finish this is my 4 th car from Burn's and Karl has been absolutely magnificent every time ,I would highly recommend this garage every time the service the cars are superb, so thanks again and see you again karl
10/10/2025
Steve Selby
A complete joy to find service like it used to be. I can't thank Karl and Robert enough for there help. Beautiful car delivered to my door just five days after viewing, all serviced, new mot and valeted. Arrived as customers and departed as friends. Dont go anywhere else. Thanks again to all. Will definately be back
26/07/2025
Mr Ebborn
Can`t thank Chris enough. Brilliant service.
05/07/2025
Mrs Kitson
Friendly, polite and reliable
05/07/2025
Mr Bourne
No problems, on time and very courteous on leaving and collecting. Reliable and used for service since purchased from Burns. Had to ask for copy of invoice as misplaced it on arrival back home. No problem, phoned to ask for a copy to be emailed to me. Would recommend Burns.
05/07/2025
K Davies
Really good helpful advice and the garage fixed my car in an emergency visit with no fuss.
28/05/2025
A Thornhill
Really helpful and friendly staff
28/05/2025
Mr Wood
Always a good experience, friendly helpful staff.
28/05/2025
Mrs Davies-Booth
Lovely welcome by reception staff, very efficient and helpful. Overall great service from all the team.
28/05/2025
David Messham Congleton
Thank you ever so much for fixing my car's problem at short notice on Thursday. That meant I could drive it to Cornwall on Friday, where I'm now enjoying walking the coast path and the sun! One happy customer.
10/05/2025
Paul Williams Weaverham
Today's service levels from businesses as a whole are pretty average so it is a very, very pleasant change to find that staff at Burns Garage go that 'extra mile' to provide top class service. Friendly, professional and courteous ( and they love my black labs as well, which is an extra bonus!!). Well done and thank you. It's much appreciated.
27/03/2025
Clare ST10
I have today taken delivery of my first Subaru and have to say that the service, information, assistance and friendliness of Congleton garage (Neil) has been amazing. Thank you for making this such a great experience. 👍🏻
17/02/2025
Stephen Jones Butterton, Near Leek
I cannot commend Burns Garage in Congleton enough. the service I received for my Subaru Forester Sport was excellent. Thank you Chris, and furthermore as this was in the midst of the recent snow and ice freeze I was utterly delighted and absolutely thrilled that
the Garage went the "extra mile" in that arrangements were made to transport me into Congleton from the frozen Peak District in attrocious conditions to pick my vehicle up - Thank you Neil, so much for such brilliant service. Not only was the service tremendous, but Neil went out of his way to help me with administrative "problems" that I was encountering due to oversights from the Garage I originally purchased the vehicle from. I am delighted to have found such an excellent business with such superb staff and first class service. Thanks again, everyone at Burns, absolutely faultless and a delight to do business with.
16/01/2025
Joan whieldon Newcastle-under-Lyme
In all my decades of owning various cars and dealing with different garages - Burns Garage in Congleton is truly the best I have ever come across. Not only are they friendly, professional and incredibly able, they are also welcoming, kind and go the extra mile even without being asked to. The people at Burns give credibility back to an industry that doesn’t always have the best reputation. This is a garage I will always deal with and I strongly advise others to. They gave my trust.
